Return & Refund Policy
Return an eligible item within 30 days of purchase with no restocking fee. You cover return shipping; we handle the rest.
- 30 daysFrom the purchase date to request a return
- $0Restocking fees on eligible returns
- 14 daysTo ship once your Return Authorization is issued
- 4–7Business days to inspect and refund after arrival
The short version
- Request a return within 30 days of the purchase date. Eligible returns carry no restocking fee.
- A Return Authorization (RA) is required. It is valid for 14 days, and the RA number must be marked on the box.
- Items must come back like new, complete and in the original box. Missing or damaged items are adjusted from the refund.
- You pay return shipping on standard returns, using a trackable, insured carrier. Risk of loss stays with you until we receive the package.
- Refunds go to the original payment method within 4 to 7 business days of arrival.
Exchanges (the fastest resolution)
Want a different model? With one of the largest selections of robotic pool cleaners online, exchanges are quick and simple. Tell us which robot you would prefer and our experts will guide you to the right cleaner, so you spend more time enjoying your pool. Any price difference is charged or refunded to your original payment method, and the replacement ships free.
What qualifies for a return
To qualify for a full refund, all of the following must be true:
- The return is requested through our Return Form within 30 days of the purchase date and a Return Authorization has been issued.
- The item is in like-new condition, inside the original retail box, with all accessories, filters, cables, power supply, manuals and packaging.
- For robotic pool cleaners: rinse, dry and carefully repack every part before shipping.
- The package ships within the 14-day RA window, to the address on the RA, with the RA number clearly marked on the outside of the box.
Condition adjustments. If a returned item arrives with damage, excessive wear, missing parts or missing packaging, our team documents it with photos and applies a fair adjustment to the refund that reflects the cost to replace or recondition what is missing or damaged. Items that cannot be restored to like-new condition may be declined and returned to you at your expense.
What is not returnable
- Installed parts, and consumables that have been opened or used, such as filter media, filter bags, brushes and pool chemicals.
- Products damaged by misuse, improper storage or improper packaging during return shipping.
- Items returned without a Return Authorization, after the RA has expired or more than 30 days after purchase. These may be refused, returned to you at your expense or accepted at our discretion with an adjustment.
- Special orders, gift cards and items marked final sale on the product page.
- Robots sold and shipped by Amazon through links on this site. Those purchases follow Amazon’s return policy.
- Products purchased from another dealer or marketplace, even if we sell the same model.
How to start a return
- Submit our Return Form within 30 days of purchase. Include your order number and the reason for the return, with as much detail as possible.
- We send packing tips and a Return Authorization, valid for 14 days.
- Clearly mark the Return Authorization number on the outside of the box. Packages without it may be refused or delayed.
- Ship the product back using a trackable, insured carrier. Many customers use discounted label services such as PirateShip.com.
- You are responsible for return shipping costs on standard returns.
Risk of loss. You are responsible for the package until it is scanned as delivered to our warehouse. Please insure your shipment for its full value; we cannot refund items that are lost or damaged on the way back to us.
Packing tips for robotic cleaners
- Power off, drain and fully dry the unit and its filters.
- Coil the cable loosely in large loops and secure it.
- Protect the power supply, filters and accessories with packing material.
- Fill any empty space in the box so nothing shifts in transit, and use the original shipping carton where possible.
Refund timing
- Inspection is completed within 4 to 7 business days of arrival at our warehouse.
- Refunds are issued to the original payment method. We cannot refund to a different card or account.
- Most banks and card issuers post the credit within 2 to 10 business days after we process it.
- The refund is the price you actually paid for the returned item, less any condition adjustment. Charges for optional shipping upgrades, if any, are not refunded. Free promotional items must be returned with the order, and bundle or promotional discounts are prorated across the items kept.
Dead on arrival or shipping damage
Inspect your delivery as soon as it arrives. If your item is dead on arrival or visibly damaged in transit, contact us through our Contact Form within 72 hours of delivery with photos of:
- The product
- The inner and outer packaging
- The shipping label
Keep all packaging until the claim is resolved. We arrange a no-cost exchange or repair in line with manufacturer procedures. Our Shipping Policy covers delivery, lost packages and carrier claims in detail.
Chargebacks reminder
Refunds are always faster and easier when handled directly through us. If a dispute is opened with your card issuer while you still have the product, we will continue working with you to complete the return and will provide documentation to resolve the matter with your bank, including proof of delivery and your acceptance of these terms. See our Terms and Conditions.
Warranty support after 30 days
After your 30-day return window, your purchase remains covered under the manufacturer’s warranty, typically 1 to 3 years depending on the model. To streamline service, we point you directly to the brand’s warranty department, the specialists who can authorize repairs or replacements. If you need help navigating the process, our team is here to support you. See warranty coverage by model.
Additional terms
- This Return Policy is part of and incorporated into our Terms and Conditions, which control in case of conflict. Our Shipping Policy and Price Match Guarantee also apply to every order.
- We may modify this policy at any time without notice. Returns are governed by the version in effect on the purchase date.
- Returns that appear to abuse the policy, including repeated returns of the same model or returns of items bought for resale, may be declined or limited at our discretion.
Questions?
We are always here to help. For returns, exchanges or setup assistance, reach us any time through our Contact Form.
Return questions.
Do you charge restocking fees?
No. Eligible returns made within 30 days of purchase with a Return Authorization carry no restocking fee. If an item comes back incomplete or not in like-new condition, we document it with photos and apply a fair adjustment for the missing or damaged items rather than a flat fee.
Who pays for return shipping?
The customer pays return shipping on standard returns, using a trackable, insured carrier. If an item arrives dead on arrival or damaged in transit and is reported within 72 hours, we arrange the exchange or repair at no cost.
Can I return a robot after I have used it in my pool?
Yes, within 30 days of purchase, as long as it is rinsed, dried and repacked in its original box with every accessory, filter, cable and manual. Heavy wear, missing parts or damage are adjusted from the refund.
How do I start a return?
Submit our Return Form within 30 days of purchase with your order number and the reason for the return. We send packing tips and a Return Authorization that is valid for 14 days. Mark the authorization number on the outside of the box and ship with tracking and insurance.
When will I get my refund?
We inspect returns within 4 to 7 business days of arrival and refund the original payment method. Most banks and card issuers post the credit within 2 to 10 business days after that.
What is not returnable?
Installed parts, opened consumables such as filter media and chemicals, items damaged by misuse or poor packing, special orders, gift cards, items marked final sale, items returned without a Return Authorization or outside the 30-day window, and robots sold and shipped by Amazon, which follow Amazon's policy.
Can I exchange for a different model instead?
Yes, and it is usually the fastest option. Tell us which robot you would prefer and a specialist will set up the exchange; price differences are charged or refunded to your original payment method.
What happens after the 30-day window?
Your robot remains covered by the Maytronics manufacturer warranty, typically one to three years depending on the model. We point you to the brand's warranty department and help you through the process.
Shop with 30-day returns built in.
Every robot, part and accessory sold directly through our store comes with 30-day returns, no restocking fees, free FedEx shipping and a 60-day price match guarantee.
Need to start a return?
Send us your order number and the reason for the return and a Dolphin specialist will issue your Return Authorization and packing tips, usually within one business day.