Price Match Guarantee
Low prices backed by a 60-day price match guarantee against any authorized Dolphin dealer, plus a one-time adjustment if we lower our own price within 60 days of your order.
- 60 daysTo request a match, before or after you buy
- AnyAuthorized Dolphin dealer in the U.S.
- 1×Adjustment if we lower our own price
- MAPWe never match below Maytronics’ minimum advertised price
The short version
- Before you buy: send us an authorized Dolphin dealer’s lower price and we match it on your order.
- Up to 60 days after you buy: find a lower qualifying price and we refund the difference.
- If we lower our own price within 60 days of your order, we refund the difference once.
- The item must be identical, new, in stock and ready to ship, sold by a Maytronics-authorized U.S. dealer, and priced at or above Maytronics MAP.
- Every match is approved at our discretion. Marketplaces, coupons, clearance and open-box pricing are excluded.
Our promise
We work hard to keep our everyday prices among the lowest you will find from any authorized Dolphin dealer. If you find the identical new Dolphin robot, part or accessory advertised at a lower price by a Maytronics-authorized Dolphin dealer in the United States, we will do our best to match it:
- Before you buy. Send us the competitor’s link and we will apply the qualifying price to your order.
- After you buy. If you find a lower qualifying price within 60 days of your order date, contact us and we will refund the difference to your original payment method.
- If we lower our own price. If we reduce our everyday advertised price on the identical item within 60 days of your order date, we will refund the difference on request, one time per item.
Conditions that apply to every price match
A price match or price adjustment is approved only when all of the following are true at the time we review the request:
- Authorized dealer. The lower price is advertised by a retailer currently authorized by Maytronics to sell Dolphin products in the United States and listed on the official Maytronics dealer locator. Learn how to verify an authorized Dolphin dealer.
- Identical item. Same brand, model, model year, manufacturer part number, color, configuration and condition: new, factory sealed, with the full manufacturer warranty. Refurbished, open-box, demo, display, used, grey-market, international and “no warranty” listings do not qualify.
- In stock and ready to ship. The item must be in stock and immediately available to ship from both the competitor and our store. Backorders, preorders, “call for price,” “check availability” and limited-quantity listings do not qualify.
- At or above Maytronics MAP. Maytronics sets a minimum advertised price (MAP) for Dolphin products. We will not match any price below the current MAP. A price below MAP almost always indicates an unauthorized seller, a prior-year or grey-market unit, or a pricing error.
- Total delivered price. We compare the competitor’s total price to your door, including shipping, handling and any fees, against our price with free FedEx shipping included.
- Publicly advertised and verifiable. The price must be published online, in U.S. dollars, on the competitor’s own website, and verifiable by our team at the time of your request. Screenshots alone, verbal quotes, emailed or private offers, printed ads, in-store prices and expired listings are not sufficient.
- Reasonable quantities. Limited to one price match or price adjustment per item, per order, and to normal household quantities.
What we do not match
For clarity, the following are excluded from the Price Match Guarantee:
- Third-party marketplace, auction and classified listings, including Amazon Marketplace sellers, eBay, Walmart Marketplace, Facebook Marketplace, Craigslist and similar sites, regardless of who the seller is.
- Membership, wholesale, employee, dealer, contractor, loyalty or group pricing, and prices that require a subscription, membership, trade account or financing offer.
- Coupon codes, promo codes, rebates, mail-in offers, cash-back and points programs, free or bonus items, gift cards, bundle or package pricing and “buy one, get one” offers.
- Clearance, closeout, liquidation, going-out-of-business, open-box, refurbished, scratch-and-dent, demo, display, floor-model, used or “as-is” merchandise.
- Limited-time, limited-quantity, doorbuster, flash, lightning and daily-deal pricing, and prices offered during Black Friday, Cyber Monday, Prime Day and similar sale events.
- Prices that result from a typographical error, misprint or system error, whether on a competitor’s site or on ours. We may correct or cancel orders affected by a pricing error under our Terms and Conditions.
- Prices from sellers outside the United States, prices in foreign currencies and listings that ship from outside the U.S.
- Special orders, custom configurations, commercial or volume quotes and items we do not currently stock.
- Services, installation, extended service plans, taxes and shipping upgrades.
- Robots sold and shipped by Amazon through links on this site. Those purchases are made with Amazon under Amazon’s own policies.
How to request a price match
- Gather the details. The competitor’s product URL, the advertised price and, for a purchase you have already made, your order number.
- Contact us. Use our Contact Form, start a live chat or call 888-615-4806 Monday through Friday, 8 a.m. to 5:30 p.m. Central.
- We verify. A Dolphin specialist confirms that the dealer is authorized, that the item is identical, in stock, ready to ship and priced at or above MAP, and that the total delivered price is lower than ours. Most requests are reviewed within one business day.
- We match. For new orders, we apply the matched price before you check out. For existing orders, we refund the difference to your original payment method, typically within 5 to 10 business days of approval. Adjustments are not issued as cash, store credit or gift cards.
If we lower our price after you buy
Buy when you are ready, not when you think a sale might come. If our own everyday advertised price on the identical new item drops within 60 days of your order date, contact us with your order number and we will refund the difference, one time per item, to your original payment method.
The adjustment applies to our published everyday price only. It excludes open-box, refurbished and clearance items, bundle pricing, coupon and promo-code offers, and limited-time or limited-quantity promotions. Orders that have been returned, cancelled or refunded are not eligible, and the adjustment does not apply to items purchased with a price match already applied.
Additional terms
- Price matching is a voluntary program offered as a courtesy to our customers. Every price match and price adjustment is approved or declined at our sole discretion, and our determination is final.
- We may request additional information, verify prices directly with the competitor and decline any request we cannot verify or that appears to misuse the program.
- The Price Match Guarantee cannot be combined with any other coupon, promotion, discount, rebate, financing offer or dealer program, and it does not apply to prices already reduced by a promotion on our site.
- A matched or adjusted price does not change the order date, the warranty start date, the return window or any other term of your purchase. Returns of price-matched items are refunded at the price actually paid.
- Price matches apply to the product price only. Taxes are calculated on the price actually charged. Shipping is already free on every direct order.
- The program is void where prohibited by law. We may modify, suspend or end it at any time without notice; requests are evaluated under the version of this policy in effect on the date of the request.
- This policy does not create any warranty, guarantee or contractual obligation beyond its express terms. Our Terms and Conditions, Shipping Policy and Return Policy also apply to every order.
Questions?
Our Dolphin specialists are glad to check a price for you before you order. Reach us through the Contact Form, by live chat or by phone during business hours.
Price match questions.
Do you price match before I buy?
Yes. Send us the authorized dealer's product link before you check out and, if it qualifies under this policy, we will apply the matched price to your order.
How long do I have after my purchase?
Sixty days from your order date. Contact us with the competitor's link and your order number and we will review the request, usually within one business day.
Do you match Amazon, eBay or other marketplace listings?
No. Third-party marketplace, auction and classified listings are excluded, regardless of who the seller is, because we cannot verify the item, its condition, its warranty or the seller's authorization.
Why won't you match a price below Maytronics MAP?
Maytronics sets a minimum advertised price for Dolphin products that every authorized dealer follows. A price below MAP almost always means an unauthorized seller, a prior-year or grey-market unit, or a pricing error, so we do not match it.
What happens if you lower your price after I order?
If our everyday advertised price on the identical new item drops within 60 days of your order date, contact us with your order number and we will refund the difference once, to your original payment method.
How is a price match refund issued?
For new orders we apply the matched price before checkout. For existing orders we refund the difference to your original payment method, typically within 5 to 10 business days of approval. We do not issue cash, store credit or gift cards for price matches.
Does the guarantee cover parts and accessories?
Yes. Identical new, in-stock parts and accessories with the same manufacturer part number sold by an authorized Dolphin dealer qualify under the same conditions as robots.
Can I combine a price match with a coupon or promotion?
No. A price match cannot be combined with any coupon, promo code, rebate, bundle, financing offer or other discount, and it does not apply to items already reduced by a promotion on our site.
Shop with the price match built in.
Every robot, part and accessory sold directly through our store is covered by this guarantee. Find a lower qualifying price within 60 days and we refund the difference.
Found a lower price? Let us know.
Send us the authorized dealer's link and your order details and a Dolphin specialist will review your request, usually within one business day.