Shipping Policy

Shipping PolicyEffective date: October 22, 2026. Applies to orders placed directly on RoboticPool.com. Delivery dates are estimates, not guarantees.

Free FedEx shipping on every order

Every robot, part and accessory sold directly through our store ships free. There is no minimum order, no membership and no shipping charge added at checkout for street addresses in the 48 contiguous United States and Washington, D.C.

We ship primarily by FedEx. At our discretion we may use another reputable carrier for small parts and accessories, or when it will get your order to you sooner. Shipping method and carrier are chosen by us; expedited and upgraded services are not offered unless stated at checkout.

Shop Dolphin ProLine™, Dolphin Max-Series™, every Dolphin pool cleaner, replacement parts, accessories and certified open-box and refurbished robots, all with free shipping.

Where we ship

• Free shipping: all 48 contiguous states and Washington, D.C.
• Not available at this time: Alaska, Hawaii, Puerto Rico and other U.S. territories, APO, FPO and DPO military addresses, P.O. boxes, freight forwarders and parcel-forwarding services, and addresses outside the United States. Orders placed with one of these addresses are cancelled and refunded in full.
• Alaska, Hawaii and territories: contact us before ordering. Where we can arrange delivery, shipping is quoted separately and is not free.
• Street address required. FedEx does not deliver to P.O. boxes. Please provide a physical street address, including any apartment, suite or unit number.
• No freight forwarders. We do not ship to freight-forwarding or parcel-forwarding services. If an order is shipped to a forwarder, our responsibility ends when the carrier delivers to the forwarder: the order is not eligible for damage claims, lost-package assistance or returns, and the manufacturer warranty may not apply outside the United States.

Processing and delivery times

• Processing. In-stock orders placed on a business day typically ship within one business day; many ship the same day. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after the carrier cutoff, on weekends or on holidays begin processing the next business day.
• Transit. Once picked up, most orders arrive in 1 to 3 business days by FedEx Ground or FedEx Home Delivery, depending on your distance from the shipping warehouse. Rural and remote addresses may take longer.
• Peak season. During spring and early summer, holidays and promotions, processing may take an additional one to two business days.
• Backorders and preorders. Items that are backordered or sold as preorders ship when stock arrives. We email an estimated ship date, and you may cancel a backordered item for a full refund at any time before it ships.
• Multiple items. Orders with more than one item may ship in separate packages, sometimes from different locations, with a tracking number for each.
• Order verification. High-value or flagged orders may require address or phone verification before they ship (see our Terms and Conditions, Order Verification). Unresolved verification may delay or cancel an order.

All processing and transit times are estimates. Transit time begins when the carrier picks up the package, not when the order is placed, and no delivery date is guaranteed.

Order confirmation and tracking

• You will receive an order confirmation by email when your order is placed and a shipping confirmation with a FedEx tracking number when it ships. Check your spam or promotions folder if you do not see them.
• Tracking can take up to 24 hours to show movement after the label is created.
• FedEx Delivery Manager, a free FedEx service, lets you receive delivery alerts, provide delivery instructions, schedule a delivery window or hold a package at a FedEx location for pickup.

Delivery estimates and delays

• Delivery dates shown at checkout, in emails or by the carrier are estimates only. We do not guarantee delivery by any particular date.
• We are not responsible for delays caused by the carrier, weather, natural disasters, carrier capacity or service disruptions, holidays, incorrect or incomplete addresses, failed delivery attempts, signature requirements, order verification, or any other event outside our reasonable control.
• Because shipping is free, there is no shipping charge to refund or credit for a late delivery.
• A delay in transit is not grounds to refuse a package or cancel an order once it has shipped. Refused and undeliverable packages are handled as returns (see Address accuracy below).
• If tracking shows no movement for five business days, contact us and we will open a trace with the carrier.

Address accuracy and changes

• You are responsible for providing a complete and accurate shipping address at checkout, including apartment, suite or unit numbers, and for ensuring someone can receive the package.
• Contact us immediately if you need to change an address. We will try to help before the order ships, but once a label is created or the package is in transit we cannot guarantee a change. Reroute, address-correction, redelivery and return fees charged by the carrier are your responsibility and may be deducted from any refund.
• Packages returned to us as undeliverable because of an incorrect or incomplete address, a refused delivery or uncollected delivery attempts are treated as a return under our Return Policy. We deduct our actual outbound and return shipping costs from the refund or, at your request, reship the order once the shipping cost is paid.

Signature and secure delivery

• Robots and orders of $500 or more may require an adult signature at delivery and ship only to the verified address provided at checkout. Signature requirements protect you against theft and cannot be waived.
• FedEx typically attempts delivery up to three times. You may also redirect a package to a FedEx location for pickup through FedEx Delivery Manager. Packages that are not collected are returned to us and handled as undeliverable (see above).

Risk of loss, lost and stolen packages

• Risk of loss and title pass to you when the carrier marks the shipment as delivered to the address you provided, as described in our Terms and Conditions.
• Marked delivered but missing? Check with household members, neighbors and your building office, look around the property (carriers sometimes leave packages out of sight) and allow 24 hours, since carriers occasionally scan a package before dropping it off. If it still has not arrived, contact us within 7 days of the delivery scan so we can open a carrier trace.
• We are not responsible for packages that are lost or stolen after a confirmed delivery to the address you provided. We will assist with a FedEx claim where one is available, but any replacement or refund is at our discretion and may require a police report and a signed affidavit of non-receipt.
• Lost in transit. If a package is never delivered, we file a carrier claim and, once the carrier confirms the loss, reship the order or refund it, at our option.

Damaged or incorrect shipments

• Inspect your delivery as soon as it arrives. If the carton is visibly damaged, you may refuse delivery and contact us the same day.
• Report shipping damage or a dead-on-arrival product within 72 hours of delivery through our Contact Form with photos of the product, the inner and outer packaging and the shipping label. Keep all packaging until the claim is resolved. We arrange a no-cost exchange or repair in line with manufacturer procedures.
• Report missing or incorrect items within five business days of delivery. Keep all packaging and contents until the issue is resolved.
• Claims reported outside these windows may be declined, because carriers will not accept late claims.

Cancellations and changes

• You may cancel or change an order free of charge before it ships. Contact us as quickly as possible, since in-stock orders often ship within hours.
• Once an order has shipped it cannot be cancelled. You may return it under our Return Policy after it is delivered. Refused packages are treated as undeliverable returns, with shipping costs deducted.

Robots sold through Amazon

Some robots on this site are sold and shipped by Amazon through links we provide. Those orders are placed with Amazon and are subject to Amazon’s shipping, delivery and return policies rather than this policy.

Additional terms

• This Shipping Policy is part of and incorporated into our Terms and Conditions. Our Return Policy and Price Match Guarantee also apply to every order.
• We may modify this policy at any time without notice. Orders are governed by the version in effect on the order date.
• Free shipping is a promotional benefit that may be withdrawn or limited for orders that appear to be for resale, exceed reasonable household quantities or misuse the program.
• To the extent permitted by law, our total liability for any shipping-related claim is limited to the amount you paid for the affected item.

Questions?

Our Dolphin specialists can confirm availability and give you a delivery estimate for your address before you order. Reach us through the Contact Form, by live chat or by phone, Monday through Friday, 8 a.m. to 5:30 p.m. Central.

Contact Us