The Dolphin Skimmi carries a 1-year limited manufacturer warranty from Maytronics, in full when you buy it from an authorized dealer such as RoboticPool. Here is what the warranty covers, how to register, where the serial number is and how a claim works.
Want more than 1 year? These Dolphins carry 2 to 3 years.
ProLine™ robots carry Maytronics' longest warranty, 3 years on the Premier and Sigma, and every Max-Series™ robot carries 2. Each one ships free from our store with a 30-day trial and the full manufacturer warranty, and each has a warranty page, parts list and troubleshooting guide of its own.
A Maytronics manufacturer warranty covers defects in materials and workmanship on the robot and its power supply for the term printed on the warranty card (1 year for the Skimmi). The full conditions are in the user manual (download it here); the points below are the ones owners ask about.
CoveredA robot or power supply that stops working through no fault of the owner: motors, electronics, the drive system and the power supply. Maytronics repairs or replaces it through its service network.
Wear items are yours to replaceFilters, brushes, climbing rings, tracks and the cable's swivel wear with use. They are consumables, not warranty repairs; genuine replacements are on the Skimmi parts list.
Keep it validBuy from an authorized dealer, keep the proof of purchase and serial number, follow the manual on water chemistry, storage and cleaning, and leave internal repairs to Maytronics: opening the motor unit yourself can void the warranty.
Bought here? Every new Skimmi from RoboticPool is sold as an authorized Maytronics dealer with the full manufacturer warranty, free shipping and a 30-day return window.
Register and find the serial number
Register the Skimmi once, claim faster later.
Registration is free at Maytronics' portal and puts the robot's details on file, so a warranty claim is verified in minutes and the registration doubles as proof of ownership.
Find the serial number
The 10-character serial number is printed on the white label on the outside of the box, on the warranty card, and on the white barcode label inside the robot's casing (on the Skimmi, see the answer below).
Have the receipt ready
Proof of purchase from an authorized dealer sets the warranty start date. A photo of the receipt is fine.
Register online
Go to registration.maytronics.com, enter the serial number and your details, and upload the receipt if a rebate is also being claimed.
If something fails
How a warranty claim works for the Skimmi.
Maytronics asks every owner to troubleshoot before a repair, because most calls are a clogged filter, a blocked impeller or the power supply. Then the path depends on where the robot was bought.
If the supply will not stay on with the blue cable disconnected, Maytronics replaces the supply under warranty through its self-service claim, with no need to ship the robot.
Bought from a local dealer
Contact that dealer first; many service Dolphins in store. Find a dealer if you need another one nearby.
Bought online
Use Maytronics' self-service tool to open a repair request (RMA). Robots go to one of the regional Master Service Centers in Georgia, Arizona, California, Pennsylvania, Illinois or Canada.
Bought the Skimmi from us? Chat with a specialist and we will walk you through the claim.
From Maytronics support
Warranty questions, answered.
Where do I find my Skimmi serial number?
You can find the serial number on a white sticker located on the inner side of the bottom floats. The Skimmi serial number contains 10 characters (including both numbers and letters).
Registering your Dolphin robotic pool cleaner is a simple step that ensures you get the best possible service and support. By registering your robot, you’ll enjoy the following benefits:
Faster Warranty Service: If you ever need assistance or repairs, having your robot’s details on file allows us to verify your warranty status and provide efficient service quickly.
Proof of Ownership: In case of loss, theft, or warranty claims, having your product registered serves as an official record of ownership.
Taking a few minutes to register your Dolphin today ensures you’re covered and ready for worry-free pool cleaning. Register your Dolphin’s warranty now!
Enter your robot’s serial number: Type the serial number into the first field. If you need help locating it, click the “i” icon next to “Where do I find my robot’s serial number?”.
Select your previous pool-cleaning method, then click Continue.
Enter your personal information:
As you begin typing your country or state, a dropdown menu will appear. Select the correct option from the list.
Click Continue to move forward.
Rebate/Promotion Code Section:
If you have a rebate or promotion code, enter it in the first field.
If you do not have a code, leave the field blank and continue by selecting your purchase date.
You may also add the store name, address, and ZIP code.
Upload your proof of purchase by selecting “Upload Your Receipt.” Accepted proof of purchase includes:
Preferred: Original receipt or original invoice (must show purchase date, product, and price).
If the original receipt cannot be located:
A credit card statement or bank statement is acceptable.
Only the date, merchant/product, and amount should be visible.
Personal information must be hidden or removed.
Agree to the Terms & Conditions, then click Continue.
Review your information and click Submit to complete the registration.
To check your Dolphin’s warranty length, visit your model’s product page every Dolphin model. (Warranty lengths vary per model and region.)
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Does your Dolphin need to be repaired? run the power supply checks to use our self-service tool to complete a warranty claim (RMA/Return Merchandise Authorization) to repair your Dolphin or to replace the power supply.
My Dolphin is not working, where can I send it to be fixed?
Maytronics has regional Master Service Centers across North America to provide repair services. These centers are located in Georgia, Arizona, California, Pennsylvania, Illinois, and Canada.
Step 1Troubleshoot your Dolphin
Before proceeding with a repair, we recommend using our troubleshooting tool to diagnose the issue. run the power supply checks to troubleshoot and to complete a warranty claim (RMA/Return Merchandise Authorization) to repair your Dolphin or to replace the power supply.
Step 2Determine where to get service
If you purchased your Dolphin from a local dealer:
Contact the dealer where you bought your Dolphin from to check if they offer repair services. Use our Dealer Locator to find your nearest Dolphin retailer.
If your local dealer does not offer repairs OR you purchased from an online retailer:
Use our self-service tool to troubleshoot and start a warranty claim for a repair or power supply replacement. Click run the power supply checks to begin.
Step 3Repair Options
Mail-in or Bring in Your Robot for Repair
If troubleshooting confirms that your Dolphin needs repair, you may ship it with any carrier you choose or take it to your nearest Master Service Center. Click run the power supply checks to start a warranty claim.
