Why doesn't the Wi-Fi stay connected to the Maytronics One app?
Step by step.
The robot does not stay connected to Wi-Fi or Bluetooth while operating in the water.
After removing the robot from the water, if it was connected before, the connection between the robot and the app will automatically reestablish.
If you’re having trouble with your cordless robot staying connected to the Maytronics One app, try the following steps:
-
Remove the robot from the water.
-
Re-establish the connection by pressing the power button or connecting the robot to the charger. For best results, charge the robot to at least 50% (until the second battery level bar) before attempting to connect.
-
Confirm your router is set to 2.4 GHz Wi-Fi only.
-
If using a dual-band router, we recommend splitting the networks and assigning separate names to the 2.4 GHz and 5 GHz networks to differentiate between the two.
-
Make sure the Wi-Fi signal is strong near the charging location. If needed, consult your internet provider about installing a 2.4 GHz Wi-Fi extender.
-
Open the app and reconnect the robot once it is charging.
-
If multiple users are connected, unpair extra users in the app settings and try again.
Note: Up to 10 devices can be recognized via Bluetooth (one user can connect at a time via Bluetooth), and up to 5 users can connect via Wi-Fi.
Source: Maytronics support. Rewritten for clarity with the same steps; the videos and illustrations are Maytronics' own.