My Dolphin does not complete a cycle / Red light on the Power Supply
Step by step.
If your Dolphin robotic pool cleaner starts the cycle but does not complete or stops shortly after, or the Power Supply shows a red light (this means there is an error with the robot), follow these troubleshooting steps to try and resolve the issue:
Note: Before turning the robot on, it must be submerged in at least three feet of water.
Does the Power Supply Unit turn off as soon as the robot stops? If so, the issue may originate in the Power Supply. Please follow the relevant troubleshooting steps.
If the Power Supply unit remains on, but the Dolphin stops the cleaning cycle early, then:
1. Disconnect the Power Supply Unit
Disconnect the Power Supply Unit from the outlet and remove the Dolphin robot from the pool.
2. Check the driving system
Place the robot upside down, and try rotating the brushes by hand. Note: You should feel small resistance.
Check the tracks and brushes, and all the nooks and crannies for any obstructions or visible damage.
3. Check the impeller and its surrounding parts
Caution! Ensure the power supply remains unplugged.
If debris is trapped in the impeller, open it, remove the debris, and reassemble it.
Use a Phillips-head screwdriver; do not use a power drill.
4. Check the PowerStream (Selected Models only)
If your robot model has a Power Stream mobility system (located on top of the Impeller), please check the plastic cover around the motor unit and the grilles on the sides of your model for visible debris and remove the debris.
Source: Maytronics support. Rewritten for clarity with the same steps; the videos and illustrations are Maytronics' own.
Parts that fix this.
This answer comes down to power supplies & chargers. The exact part depends on the model: choose your robot and we open its parts list, or browse the category for every model.
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