My Dolphin gets stuck at the bottom or at the deep end of the pool
Step by step.
Check that the Dolphin filters (bag or cartridges) are not clogged.
We recommend cleaning the bag or cartridges after each use, but deeper cleaning may be required. Your filters may look clean, but there may be fine particles that are clogging the filters. How to clean the filters
How do I know if my filters need to be replaced?
Put the robot in the water for a 10-15 minute test cycle with the filters removed. Make sure there is no debris in the pool which can damage the robot. If the Dolphin robot functions well without the filters, then the filters are due to be replaced. Our Replacement Spare Parts page for more information
Make sure your pool water is chemically balanced and free of algae for the best cleaning results. to shop our pool chemicals
Here are our recommended parameters:
If the robot is getting stuck on the drain, My Dolphin is getting stuck on the drain.
Source: Maytronics support. Rewritten for clarity with the same steps; the videos and illustrations are Maytronics' own.