Support · 28 answers · 28 fixes
Corded Dolphin: Troubleshooting.
The fixes for the problems owners report most: cycles, climbing, cleaning, power and connectivity.
Cleaning Performance
Cleaning Performance (11)
- There seems to be something stuck in my Wave 90i tracks – how can I get it out?Follow these steps to clean the tracks: Unplug the power supply Flip the robot over on its top side Rotate the brushes back and forth to reveal any trapped objects To…
- The impeller is clogged on my Wave 90i - how do I clean it?Follow these steps to clean the impeller: Unplug the power supply. Open the top lid and remove the filter. Release and remove the two screws holding the motor unit…
- How do I clean my Wave 90i filter?How to clean the filter basket Open the filter cover. Remove the filter basket from the robot Unlatch the bottom filter door. Remove the inner layer basket to clean as…
- How can I change the filter on my Wave90i?The filter basket panels can be swapped out between the fine and ultra-fine filters, depending on the type of debris found in the pool. How to switch from filter basket…
- My impeller is clogged – How do I clean it?Make sure the power supply is unplugged from the outlet. If you notice debris trapped in the impeller, open the impeller, remove the debris, and reassemble it. (Caution…
- My Dolphin regularly forgets part of the poolEnsure Proper Setup Ensure that the cable is not twisted or bent and that it has sufficient cable length to reach the entire pool. Any excess cable should be rolled up…
- My Dolphin's filter is full - How do I clean it?To take the best care of your filters, we recommend cleaning the filters after each cycle to make sure they last longer. Remove the Filter Basket or Panels. Rinse with…
- My Dolphin isn't cleaning the pool properlyIf the robot is not cleaning the pool as it used to or is missing spots, we recommend verifying the following parameters. Check that the chemical levels meet the…
- The S1000/S2000/3000 isn't reaching the stepsIf your S1000, S2000, or S3000 is not reaching the pool steps or sun ledge during the cleaning cycle, please try the following: Ensure the robot is set to Full Coverage…
- How do I replace the brushes on my Dolphin robot?Choose your brush and click your robot model to see the video and instructions. FRONT BRUSH: S50 (E10, E20/E25, Active 10, Cayman, Escape, Encore) The front brush Unplug…
- Why is debris falling out of my robot when I remove it from the pool?When you remove your Dolphin from the pool, gently pull it toward you using the cable. Once it reaches the edge, lift it from the water using the handle. Never lift the…
Movement & Cycles
Movement & Cycles (9)
- My Dolphin’s tracks are loose or falling offThis can happen with a new product as occasional shifting during shipment can cause the tracks to become loosened. If your Dolphin’s tracks come off during initial…
- My Dolphin doesn't climb the walls or move sideways on wallsOptimal Pool Conditions for Your Robot The robot should be used in water temperatures of 6°C - 35°C for optimal results. A low pool temperature can significantly hinder…
- My Power Supply works, but the Robot does not startIf your robot doesn't start cleaning after powering it on, or if the main LED of the IoT Power Supply shows a Red light, complete the following troubleshooting steps to…
- My Dolphin does not complete a cycle / Red light on the Power SupplyIf your Dolphin robotic pool cleaner starts the cycle but does not complete or stops shortly after, or the Power Supply shows a red light (this means there is an error…
- My Dolphin is getting stuck on the drainIf your robot is getting stuck on the pool drain and is unable to extract itself, try the following steps: Turn the pool filter system off for the duration of the robot…
- My Dolphin floats and does not sink to the bottom of the poolIf your Dolphin has brushes with foam rings, we recommend placing them in the water and allowing them to soak and absorb the water. Also, there may be excess air inside…
- My Dolphin is doing wheeliesOur robots are programmed to do a wheelie to assist themselves in turning. However, if the robot does a wheelie while either moving backward or forward, this may…
- My Dolphin gets stuck at the bottom or at the deep end of the poolCheck that the Dolphin filters (bag or cartridges) are not clogged. We recommend cleaning the bag or cartridges after each use, but deeper cleaning may be required. Your…
- My Dolphin's cable is twistedThe first step we recommend is removing the robot from the pool and stretching the cable in the sun for at least 3 hours to remove the kinks and twists. Once you've done…
Power & Connectivity
Power & Connectivity (8)
- My Power Supply Unit does not work properlyIf your Power Supply stops working, trips the GFCI outlet, or does not turn on at all, follow these troubleshooting steps to help diagnose and resolve the issue: Step 1…
- MyDolphin Bluetooth Connectivity GuideMyDolphin™ is an easy-to-use app for remotely controlling your pool cleaning robot using Bluetooth®. Depending on the model, you can activate different cleaning…
- MyDolphin Plus Wi-Fi Connectivity GuideMaytronics MyDolphin™ Plus application, connected via the Cloud, allows you to control your Dolphin robot from anywhere, at any time, thanks to real-time connectivity…
- Robot is not responding Error / Communication IssueIf this error message appears on the My Dolphin Plus App, this indicates an issue with the blue cable's ability to communicate commands to the robot (sent by the app)…
- I have an issue with the remote controlIf you are experiencing an issue with your remote control, we recommend first replacing the batteries. When using the remote, make sure your remote control is within 3…
- Why can’t I access all the features on the power supply unit?Power supply features can vary between Dolphin models. Each Dolphin robot is programmed with specific features based on its individual model. Some optional features may…
- My Dolphin's "full filter" indicator lights up when the filter is not fullIf your IoT power supply LED is flashing blue and yellow while the robot is working and/or has a steady yellow light after the cycle is complete, this indicates the…
- I can no longer connect to the MyDolphin Plus appA few reasons may be preventing the MyDolphin Plus app from connecting to your robot. Click below on the option that applies to you to see the troubleshooting steps: For…
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