Troubleshooting · Troubleshooting
Why isn't my EON 100/120d charging?
Step by step.
If your robot is not charging, follow these steps:
- Check the power outlet:
- Confirm the wall outlet is working by testing it with another device.
- The charger LED should turn green when it is receiving power.
- Inspect the charger connections:
- Make sure the charger is securely connected to the robot.
- Ensure the charging contacts on both the robot and charger are clean and free of debris.
- Charge in proper conditions:
- Charge the robot indoors or in a shaded area.
- In hot weather, try charging at night to avoid overheating. If the battery LEDs are blinking simultaneously, the battery or charger temperature is to high.
- Allow enough charging time:
- A full charge can take up to 4.5 hours.
- Make sure the robot remains connected for the entire charging period.
Source: Maytronics support. Rewritten for clarity with the same steps; the videos and illustrations are Maytronics' own.
Parts that fix this.
This answer comes down to power supplies & chargers. The exact part depends on the model: choose your robot and we open its parts list, or browse the category for every model.
Browse by category:Power Supplies & Chargers All genuine Dolphin parts →
This fix on your robot.
Every model below has its own troubleshooting guide that repeats this fix with the exact parts that fit it. The link opens the guide on this fix.
Talk to someone who knows Dolphins.
Talk to a Dolphin specialist
Live chat about this question, a part number or a fix. Real people, no bots.
Start a chat
Find an authorized dealer
1,200+ Dolphin service dealers across the US for repairs, parts and warranty work.
Find a dealer
Warranty and repairs
What the Maytronics warranty covers, how to register and how a repair claim works.
Warranty details