Support · 41 answers · 12 fixes
Dolphin EON 100/120d.
The cordless EON 100 and 120d: the Maytronics One app, charging, filters and troubleshooting.
ClearPod for EON
ClearPod for EON (8)
- What is ClearPod?ClearPod is a mineral-based purification pod made from natural, non-toxic ceramic materials. Working with your Dolphin robot, it provides an additional layer of water…
- How does the ClearPod work?As your EON robot cleans your pool, water flows through the ClearPod, helping reduce bacteria, microbes, and other impurities. ClearPod is designed for easy integration…
- What are the benefits of using the ClearPod?ClearPod is a non-toxic, chemical-free option for pool owners who want enhanced water quality without extra maintenance. The mineral-based tablets are designed to work…
- How do I use the ClearPod?Install the ClearPod in the designated location inside your Dolphin robot. They can be used with fine and ultra-fine filters. Once installed, it works automatically…
- Can I leave the ClearPod installed all the time?Yes. Once installed, the ClearPod can remain inside your Dolphin robot during cleaning cycles until it dissolves and needs to be replaced. The ClearPod typically lasts…
- How does the ClearPod improve water clarity?As water flows through the ClearPod during the robot’s cleaning cycle, it helps reduce bacteria and other contaminants, providing an additional layer of purification…
- How do I install or replace the ClearPod on the EON?Installation and replacement are easy. For EON models, install the ClearPod with the included assembly into the designated slot in the filter door. Do not remove the pod…
- How often should I replace the ClearPod?For the best results and water quality, replace your ClearPod approximately every 6 months. Regular seasonal replacement helps ensure your ClearPod continues to provide…
Maytronics One App
Maytronics One App (11)
- Why can't I pair my cordless robot with the Maytronics One app?The Maytronics One app is currently available for the EON 100, 120d, and Liberty 600 only. If you’re having trouble connecting your cordless robot to the Maytronics One…
- What cleaning modes are available on the EON 100/120d?The EON™ 100/120d includes different cleaning modes and scanning patterns, ensuring a complete cleaning of residential pools (up to 49ft). The robot will shut down five…
- Why doesn't the Wi-Fi stay connected to the Maytronics One app?The robot does not stay connected to Wi-Fi or Bluetooth while operating in the water. After removing the robot from the water, if it was connected before, the connection…
- Why doesn't my cordless robot respond to the App while underwater?Our cordless models, the EON™ and Liberty 400/600, do not remain connected to Wi-Fi or Bluetooth while submerged and operating in the water. After removing the robot…
- What app features does the EON 100/120d include?The EON™ 100/120d app puts smart control and real-time feedback at your fingertips, making your pool cleaning easier and more customizable. Filter Indicator The filter…
- How do I set the cleaning modes on the EON 100/120d?The cleaning modes can be set through the MaytronicsOne app or through the robot interface. How to Set the Cleaning Modes on the Robot Interface: Turn the robot on and…
- How do I set UltraRun on the EON 100/120d?We recommend starting UltraRun™ mode on a full battery. You can activate UltraRun™ either directly on the robot interface or through the MaytronicsOne App. How to Set…
- How to install the DebrisLock filter and configure the backwash?To upgrade the EON 100 filtration, you can purchase our patented DebrisLock™ (14 micron) filter, which uses backwash technology. It is compatible with EON™ 100, allowing…
- How do I connect to the Maytronics One App for the first time?The robot does not stay connected to Wi-Fi + Bluetooth while operating in the water. Use the Maytronics One App to pair with your Liberty 600, EON 100, or EON 120d to…
- How do I set or change the Homing Wall?It is crucial to have the robot complete 2-3 cleaning cycles before setting the Homing feature so that the robot can learn the pool! To begin, open the MaytronicsOne app…
- My EON isn't behaving properlyIf your EON is not working properly, the first and most important step is to make sure your robot software is up to date. Software updates include the latest…
Troubleshooting
Troubleshooting (8)
- How do I clean the impeller on the EON 100/120d?Follow the steps to clean the impeller: Remove the filter from the robot. Connect the charger to the robot and plug it in. As a safety measure, take a screwdriver and…
- Why isn't the EON 100/120d cleaning the sun ledge and steps?If your robot is not recognizing, reaching, or effectively cleaning the sun ledge or steps, try the following troubleshooting steps: Properly position the robot at…
- The Clicker is not working with my cordless robotNote: The Clicker is for retrieving the Dolphin Liberty 300/400/600 at the end of a cycle. The Liberty 600 and EON™ 100/120d feature the Click-to-Stop feature, which…
- The EON 100/120d isn't climbingIf your robot is not climbing the walls, try the following troubleshooting steps: Check the app settings Make sure the Scanning pattern is set to Maze. In Maze, the…
- Why isn't my EON 100/120d charging?If your robot is not charging, follow these steps: Check the power outlet: Confirm the wall outlet is working by testing it with another device. The charger LED should…
- How do I replace the filter panels on my EON?How to replace the DebrisLock™ basket filter panels: Remove the old filter panels Open the filter cover. Remove the filter basket from the robot. Remove the filter lid…
- How do I use the Clicker with my cordless robot?Use the Clicker to stop or pick up the robot! Read more to understand the differences: Note: The Clicker is for retrieving the Dolphin Liberty 300/400/600 at the end of…
- Why isn't my EON 100/120d not cleaning properly?If your robot is not starting, is moving in circles, is not climbing walls, is moving in only one direction, or is not cleaning the pool effectively, try the following…
Use & Maintenance
Use & Maintenance (14)
- How do the features on the EON 100/120d work?MaytronicsOne App The Maytronics One App lets you easily control your Dolphin EON 100/120d. You can choose the cleaning modes and scanning type, set your preferred…
- How do I remove the EON 100/120d from the pool?To remove the EON™ 100 & 120d from the pool, use the grab hook that is included with your robot. The hook can be attached to any standard pool pole. Use the hook to pull…
- What do the LEDs on the EON 100/120d mean?The blue ambient LED on the front of the EON™ 100/120d is for ambiance only. You can change the ambient LED intensity through the Maytronics One app Settings. The panel…
- What is the DebrisLock filter technology and how does it work?The DebrisLock™ system creates a pumping action inside the filter by reversing the motor’s suction direction, applying pressure to release debris from the filter panels…
- How does the EON 100/120d clean the steps and the sun ledge?The EON™ 100/120d utilizes JETIQ technology to ascend and clean pool steps by directing water through a servo to create a controlled flow that assists the robot in…
- How does Dolphin EON deliver water that’s up to 4X clearer than competitors?Our Dolphin EON™ features an advanced filter design that captures more debris and fine particles during each cleaning cycle. In internal 70-minute turbidity tests, the…
- How does Dolphin EON save you up to 20 hours per year on maintenance?Dolphin EON™ reduces the time spent cleaning filters thanks to its patented backwash filtration technology (DebrisLock™). Instead of cleaning the filter frequently…
- What makes the EON 120d filtration system more advanced?The EON 120d comes with our ultra-fine (14 micron) DebrisLock™ filter basket, with a lid that traps more debris through filtration from all directions. The DebrisLock™…
- How do I charge the EON 100/120d?The EON™ 100/120d uses an IP54 conductive charger. Fully charge the battery before first use, and make sure to return the charging port cover to its place after charging…
- What filter options are available with the EON 100 and EON 120d?The EON™ 100 comes with a closed, fine (70 micron) filter basket with a lid that traps more debris due to filtration from all directions. Purchase There is an optional…
- How to get started with your EON 100/120dCongratulations on your new Dolphin EON 100/120d and welcome to the Dolphin family! Getting started is easy: Connect the charger to the robot. Plug the charger into an…
- What is the Dolphin Nautilus EON 120d cordless robotic pool cleaner?It's Maytronics' cordless robotic pool cleaner built for total coverage—handling floors, walls, waterline, steps, and shallow ledges as shallow as 8 inches, all without…
- What size pool does the Dolphin Nautilus EON 120d cover?The Dolphin Nautilus EON 120d is built for in-ground pools up to 50 ft in length, and cleans floors, walls, waterline, steps, corners, and tanning ledges as shallow as 8…
- How long does the Dolphin Nautilus EON 120d run on a single charge?Thanks to UltraRun™ battery technology, the Dolphin EON 120d delivers up to 2.5 weeks of pool cleaning per charge — no cords, no hoses, and no booster pump required.
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