Why isn't the EON 100/120d cleaning the sun ledge and steps?

If your robot is not recognizing, reaching, or effectively cleaning the sun ledge or steps, try the following troubleshooting steps:

1. Properly position the robot at startup

When starting a cleaning cycle, place the robot on the pool floor with the front side facing the sun ledge or steps.

• Start the cycle in Full Coverage mode with the Maze scanning setting

This helps the robot prioritize climbing and cleaning these areas from the beginning of the cycle.

2. Clean the filter basket

A clogged filter basket can reduce suction and climbing performance.

• Remove the filter basket and rinse it thoroughly with a hose
• The filter should appear white when clean
• If the filter appears brown or green, continue rinsing until clean

3. Check for software and app updates

• Make sure you are using the latest version of the Maytronics One app. Update the app if an update is available.
• If the app prompts you to update the robot’s software, complete the update before running another cycle

Outdated software may affect navigation and climbing behavior.

4. Verify the water level

If water is not flowing out of the top of the robot while it is on the sun ledge, the water depth may be too shallow.

• The minimum required water depth is 8 inches (20 cm)

Insufficient water depth can prevent the robot from operating correctly on ledges or steps.